The Sony Example
For Sony, the key finding was how its in-store presentation affected different shoppers. For those who had no particular preference or rejected Sony, repeated visits to outlets did nothing to sway their opinion; indeed, these shoppers became increasingly disaffected with the Bravia proposition. Money formerly spent on massive TV campaigns that reached millions of people who would never buy Bravia should be directed elsewhere.Read More
One Price Fits All
Depending on the impact your in-store marketing activities have on future consumption, they might be a raging success or an abject failure. That’s a pretty dangerous gamble in a consumer goods industry that is spending around $280 billion a year on this stuff.Read More
Shopper Research
With clarity around what insight is desired, a research manager is well placed to take the shopper research project forward. Many of the steps included here are common for any research process, but a number of significant differences exist between consumer research and shopper research that are worth special attention. The prime differences revolve around the role of the retailer in conducting the research and implementing the findings. The other consideration is to select the appropriate partner for research, which can make or break a research project.Read More







